Terms of service

1. The service

Sadir lets businesses request and receive documents from their clients, review them, and send documents for electronic signature. Features depend on your plan, as described on our pricing page.

2. Accounts

• You must provide accurate information and keep your password confidential. You are responsible for activity in your workspace.
• The person who creates a workspace is its owner, and controls its billing and team.
• You must be at least 18 and authorized to accept these terms for your business.

3. Free trial

New workspaces get a free 30-day trial with the limits shown on the pricing page. No payment details are required. When the trial ends without a plan, the workspace becomes read-only: you can still view and download your data, and links already sent to clients keep working, but you can’t create new requests or signature envelopes. We will never charge you without your explicit choice of a plan.

4. Plans, prices and payment

• Prices are listed in Israeli shekels and exclude VAT, which is added at the applicable rate.
• Subscriptions are charged in advance for each monthly or yearly period and renew automatically until cancelled. Payments are processed by Cardcom, which issues a tax invoice for each charge.
• Each plan includes monthly limits for document requests, signature envelopes, storage and team seats. Unused units don’t carry over. One-time packs add capacity until the end of the current period.
• Your subscription renews at the price you subscribed at. If we change the price for your plan, we’ll notify you at least 30 days before the new price applies to you.
• If a renewal payment fails, we’ll retry and notify you. The service stays fully available for 7 days. After that the workspace becomes read-only until payment succeeds.

5. Changes and cancellation

• You can upgrade at any time. The upgrade applies immediately, and you pay a prorated amount for the rest of the current period.
• Downgrades and changes between monthly and yearly billing take effect at the next renewal.
• You can cancel at any time from the billing page. Cancellation takes effect at the end of the paid period, and paid amounts are not refunded except as required by law.
• If you are a consumer under the Consumer Protection Law, 5741-1981, you have the cancellation rights that law provides, and they prevail over this section.

6. Your data and your clients’ data

• You own the content you and your clients upload. You grant us only the rights needed to host, process and display it to provide the service.
• For your clients’ personal information, you are the controller and we act as your processor, as described in our privacy policy. You are responsible for having a lawful basis to collect it, for telling your clients how it is used, and for the instructions you give through the service.
• You can export your documents at any time. After your account is closed, we delete your content as described in the privacy policy.

7. Acceptable use

You may not use Sadir to break the law, to send unsolicited messages, to collect information without authorization, to upload malicious files, to interfere with the service or other customers, or to attempt to access data that isn’t yours.

8. Electronic signatures

Sadir provides electronic signatures with an audit trail. It does not provide certified (“מאושרת”) electronic signatures under the Electronic Signature Law, 5761-2001. You are responsible for deciding whether an electronic signature is appropriate for a particular document or transaction.

9. Messaging

Messages sent through WhatsApp or email are subject to those providers’ rules. You must only message clients who expect to hear from you, and comply with the law on electronic messages, including section 30A of the Communications (Telecommunications and Broadcasting) Law.

10. Availability and changes

We work to keep Sadir available and secure, but we don’t guarantee uninterrupted service. We may improve or change features. If a change materially reduces the service you pay for, we’ll notify you in advance.

11. Liability

To the extent permitted by law, the service is provided “as is”. Sadir is not liable for indirect or consequential damages. Our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

12. Suspension and termination

We may suspend or close an account that seriously breaches these terms or puts the service or others at risk, with notice where possible. You may close your account at any time.

13. Governing law

These terms are governed by the laws of the State of Israel. The competent courts in Tel Aviv-Jaffa have exclusive jurisdiction.

14. Changes to these terms and contact

We’ll notify account owners of material changes at least 30 days before they take effect. Questions: [contact email not configured].